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Applicability of the return policy

This return policy is applicable for customers purchasing products listed on https://badcompany.co/

Return window

• Unless otherwise specified, Bad Company offers a return window of seven (7) days from the date of receipt of the shipment by you, in case of returnable products and three (3) days for discounted items.
• Purchases are exchanged within fifteen (15) days from the date of purchase for new items and seven (7) days for discounted items.
• First exchange will be free of charge. Every subsequent exchange will be charged a shipping fee of SR 18 each. If the size exchange is performed more than once and the customer would still like a refund, shipping will be deducted in full from the refunded amount.

Terms and conditions for accepting returns

The product must be returned with the original packaging, sealed, and unopened.

If the product has been used, or the product’s original box was opened, or the original seal was removed, we will decline the refund and return the product back to you.

A product will not be accepted as returned until it has been notified to the customer that it is accepted for return.

Only the products covered in above categories will be considered for return. Products falling under other categories are not eligible for return.

Products eligible for return

Bad Company offers returns for products within seven (7) days of receipt of the shipment to you if the product is eligible for return. Products that are not eligible for return cannot be returned under any circumstances. A product will not be accepted as returned until it has been notified to the customer that it is accepted for return.

It may take up to one week based on your location for a product to reach us once you return it. Once the item reaches our fulfillment center, allow for up to two (2) business days for us to receive and process your returned product. After the return is processed, it may take up to seven (7) to fourteen (14) business days for the refund to get credited to your credit card. Your refund is subject to the condition of the returned product.

Products eligible for returns will only be accepted under the following conditions:

• Apparels such as swimwear & socks are not eligible for return.
• Apparel products are eligible for return only if they are unused, unworn, unwashed, undamaged, with all their labels and tags completely intact, in original packaging.
• Footwear, eyewear, accessories & bags must be returned in their original packaging with all tags completely intact.

General conditions applicable to all returns

Bad Company shall, at their sole discretion, reserve the right to decline any item(s) which is returned by the customer after the purchase, if the item(s) do not meet the guidelines or conditions in relation to returns (“Rejected Item”). The customer shall not be entitled to a refund for the Rejected Item(s). The customer can raise a request for the Rejected Item(s) to be delivered to them with our customer care team within seven (7) business days of the last notified delivery attempt. If the customer reverts on email or via call and requests for a return within seven (7) calendar days of the first communication, we will make an attempt for delivery. If the customer does not respond to these reminders or does not wish to receive the product(s), the Rejected Item(s) will be disposed of, and Bad Company will not be liable for a refund of the amount.

Process upon receiving return request

It may take up to one week based on your location for a product to reach us once you return it. Once the item reaches our fulfillment center, allow for up to two (2) business days for us to receive and process your returned product. After the return is processed, it may take up to five (5) to seven (7) business days for the refund to get credited to your credit card. Your refund is subject to the condition of the returned product.

Note: Once the refund is issued, we are unable to change the refund method.

 

If your refund status was “Approved”, and the standard time frame as mentioned above has passed and you have still not received the refund, please contact your bank for more information